Booking Terms & Conditions
Booking Conditions
Bookings are essential.
A deposit is required within 7 days of booking to secure your reservation.
Full and final payment for the holiday booking is required at least 28 days before the holiday’s commencement.
If the outstanding balance has not been received by the due date, the owner and/or Agent reserve the right to cancel the booking without notice, and the guest will forfeit the deposit.
We accept payment by Direct Debit, Cash, Cheque. Cheques to be made payable to Dongara Holiday Homes.
The Agent takes no responsibility for descriptions of the property advertised on the web, brochures or any other written material, or verbal information given by the Agent or associates.
All houses listed have a non-smoking policy indoors.
Linen is provided at all of our properties, at no extra cost.*
Some homes accept well-behaved pets. Please inquire before booking.
Check-in and departure times are the same for every home.
The Guests responsibility ensures that all doors and windows are securely locked and that the property is left in a clean and tidy state at the end of the holiday. This means that guests must wash and put away crockery, glass wear & cooking utensils, remove all foodstuff from the refrigerator; properly dispose of rubbish in bins provided, put away books and toys, sweep up excess dirt and sand on the floors.
Extra cleaning charges will apply if the house is not left in a clean and tidy condition.
*Dongara Holiday Homes uses Dongara Denison Laundry Service for all linen used throughout all homes.
Cancellation Policy
We understand that under certain circumstances, you may need to change your plans. Please be aware that cancellation fees do apply.
Due to COVID – we will refund the deposit/ full payment in full if we have another outbreak and travel is affected.
Please make sure you scan yourself in on arrival; download the Safe WA app — the quick, secure and contactless alternative to paper-based contact registers.
THERE ARE NO REFUNDS ON EARLY DEPARTURES.
Cancellation more than 28 days before the guest’s stay – a full refund will be made less an administration fee of $20, Cancellation 21 to 7 days before guest stay – will retain the deposit.
Seasons
Low Season – May, June, July & August – Excluding July School Holidays (School holidays during July are charged at high season rates & are a minimum 3 nights unless otherwise advised) Minimum 2 nights
High Season – February, March, April, September, October & November (July School Holidays) Minimum Stay -High season & long weekends: 3 nights
Peak Season – December 15th – 31st January Minimum stay – 5 nights
Easter -Minimum stay Easter: 4 nights
All other school holidays are a minimum of 3 nights. We will accept 2 nights during the high season; however, this will incur a $100 laundry & cleaning fee.
